Terms

General terms

These terms apply to websites, hosting and support provided by Spectrum Studio (“we”, “us”) to you (“the client”). By paying a deposit or signing a quote or agreement, you accept them. If your signed agreement says something different, the agreement wins.

Quotes and scope

Each project is based on the package, pages and features in your quote or agreement. Anything outside that scope, such as extra pages, extra design concepts or new features, is quoted separately and only starts once you accept the quote.

Published package prices are in Australian dollars. GST, where applicable, is shown on your invoice.

Payment

• —50% deposit before work starts.
• —50% balance before the site goes live.
• —We do not launch a site until the balance is paid.
• —Invoices are payable within the time shown on the invoice. Overdue invoices may pause work or support.

Timeline

A typical build takes 2–3 weeks from the day we have your deposit (where one applies) and all the content we need. Delays in supplying content, feedback or approvals move the timeline by the same amount.

What we need from you

• —Text, photos, logos and any other material for your pages, and confirmation that you have the right to use it.
• —Timely feedback and approvals during the build.
• —Your ABN, if you want a .com.au domain (required by the .com.au registry rules).
• —Accurate business details for contact forms, legal pages and Google Business Profile.

Domains and third-party services

Your domain name should be registered in your own name. Domain registration and renewal fees are paid by you, directly to the registrar or to us at cost if we register it for you.

Third-party services connected to your site (for example payment processors such as Stripe, email delivery or analytics) are governed by their own terms and fees, which you pay.

Hosting and support plans

• —Hosting and support plans are billed monthly or annually, as shown on our services page.
• —You can cancel at any time with 30 days’ notice. We do not refund the period already paid.
• —Content updates are limited to the hours included in your plan. Work beyond that is quoted separately.
• —Hosting-only plans do not include content updates.

Ownership

Once you have paid in full, you own the website design and the content you supplied to us. Open-source and third-party tools used in the build stay under their own licences.

We may show the finished site in our portfolio and marketing. Tell us in writing if you would rather we did not.

No guarantees on results

We build fast, well-structured, search-friendly sites, but we cannot guarantee rankings, traffic, enquiries or sales. Search engines and third-party platforms change outside our control.

Cancelling a project

You can cancel before go-live by telling us in writing. The deposit is not refundable, because it covers work already done. If you cancel after the deposit has been paid and we have completed more work than the deposit covers, we will invoice the difference.

Liability

Nothing in these terms excludes or limits any right you have under the Australian Consumer Law or any other law that cannot be excluded.

To the extent the law allows, our total liability for any claim is limited to the fees you paid us for the service the claim relates to, and we are not liable for loss of profit, loss of data or other indirect loss.

Privacy

How we handle your information is set out in our Privacy Policy.

Governing law

These terms are governed by the laws of New South Wales, Australia. Both parties submit to the courts of New South Wales.

Changes to these terms

We may update these terms from time to time. The version on this page when you pay your deposit or sign your agreement is the one that applies to that project.